A clear, respectful process for raising concerns — so we can learn, adapt, and improve our services.
WELDO works on returns and reintegration in a number of countries. We maintain a comprehensive complaints system because it gives us the opportunity to learn, adapt, improve, and make our services better.
This procedure ensures that project beneficiaries can launch a complaint with ease. A quick, methodical resolution that respects and values feedback also builds confidence in the services WELDO offers.
Prefer not to use the form? Email us directly at complaints@weldo.org.
For full details of how complaints are handled, read our Complaint Procedural Document.
Submit via your email client. Or email complaints@weldo.org directly.
For programme enquiries that are not complaints, contact our main team — we’re here to help.